Contact us

Welcome

Welcome to Susan Tooker's The Secret Lair Zibbet Shop!

The Secret Lair Zibbet shop was born of the fact that I am a collector of all things stones, sicks and bones, plus a whole lot of SPARKLIES! My obsession is your gain...The Secret Lair will offer costume, craft and jewelry-making supplies plus the occasional vintage or antique item. You may also find original, OOAK items from my www.spinningcastlestudios.com site that are being offered at clearance sale prices!

Shipping details

My shipping schedule has changed due to time required in my studio to meet collector enthusiasm and make new Faerie Awesomeness! I now ship twice a week. If you have special requests regarding shipping, please message me through Zibbet. To avoid delays in shipping, please make sure your address is correct on the Paypal invoice.
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INTERNATIONAL SHIPPING
Unless otherwise noted or discussed, I ship USPS International First Class. Tracking and insurance will be included when available for your country. Please note - For legal reasons the package will be marked as merchandise on the customs form and the full value will be declared. The seller is not responsible for import tariffs, taxes, or custom duties, or delays caused by customs. Buyers may be required to pay these additional charges when the package reaches your country. Please contact your local customs office if you want estimates of possible charges or other information.
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SHIPPING METHOD
I currently use USPS Priority, First Class or UPS Ground with delivery confirmation. Insurance is included on larger orders over $50. Although the postal service provides estimated delivery times, please understand that once an item ships the seller has no control over how long an item takes to arrive.

If another shipping method is preferred please contact seller before purchasing an item so the shipping rate can be adjusted accordingly.
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The Secret Lair is not responsible for any packages lost, stolen or damaged in transit.

Refunds, returns & exchanges

I do not accept returns or exchanges on any custom items such as headdresses, wands or ritual tools. Although I do not accept returns on these items, I still offer a 100% Satisfaction guarantee. No Refunds (exchanges or in-store credit only) for layaway. Other items may be eligible for exchange within 7 days of receiving for exchange or in-store credit only. Item must be in unworn and sell-able condition, please.

Please order carefully and contact us with any questions or concerns. I strive for everyone to be happy with their purchases!

Additional information

Payment should be made in US dollars and at the time of purchase unless arrangements have been made with Susan Tooker and The Secret Lair PRIOR to committing to purchase. Please note you are not required to have a Paypal account to make a payment. You can use a major credit card, as well as write an e-check. If you choose to send an e-check please be notified that your item will be shipped once the e-check has cleared. Please make sure your shipping address is correct on the Paypal invoice.

Due to high work load, I am currently checking and responding to Zibbet messages once daily, Monday through Friday, at 4:00pm PST. Thank you for understanding this move to more efficiency and effectiveness. It helps to accomplish more to serve you better.
Sincerely,
Susan
The Secret Lair

All pieces are very carefully packaged for safe shipping and all items over 50 US dollars are automatically insured and charged accordingly.

ALL items are photographed in natural light! Perceived differences in color, shade, value could be variations in computer screens. Please contact the seller BEFORE leaving feedback if there are any questions, concerns or problems! I work hard on all of my items and want my patrons to be 100% satisfied!

Bulk order requests are welcomed and I may be able to offer a discount, but be advised I cannot accommodate traditional wholesale pricing to retailers.

Welcome to "The Secret Lair" where you will find trinkets, treasures, baubles & beads. Susan's The Secret Lair Zibbet shop was born from the fact that I have amassed a fine collection of fabric, beads and, yes, SPARKLIES over the years. My obsession is your gain...The Secret Lair will offer costume, craft and jewelry-making supplies plus the occasional vintage or antique item. Other treasures might include handmade, OOAK items from my Spinning Castle Studios website that are being offered at clearance sale prices. Please come back often and visit my little de-stash corner of Zibbet for your crafting and creative needs. New items will be added frequently!

Please visit my website...
Tribal Faerie Art, Jewelry and Ritual Tools
http://www.spinningcastlestudios.com
Like on Facebook...
http://www.facebook.com/pages/SpinningCastleStudios
Follow on Twitter...
http://twitter.com/spinningcastle
Read my Blog...
http://spinningcastle.tumblr.com/
Follow on Pinterest...
http://pinterest.com/susantooker

Selling online since August 2008 (on another venue) with 100% positive feedback and 286 5-Star reviews.
Thank you for visiting "The Secret Lair"!
~~Susan Tooker